At Virellè, privacy is not a feature — it is a standard. We are committed to protecting the confidentiality, security, and integrity of all personal information entrusted to us.

1. Information We Collect

We may collect the following information when you contact us, onboard, or use our services:

• Full name

• Email address and phone number

• City and type of residence

• Household and vehicle details (where relevant to service delivery)

• Service preferences and usage history

• Communication records related to service requests

We only collect information necessary to deliver our services effectively and discreetly.

2. How We Use Your Information

Your information is used strictly to:

• Assess service fit and customize your concierge experience

• Communicate regarding requests, scheduling, and updates

• Coordinate services with vetted third-party vendors

• Maintain accurate service logs, records, and confirmations

• Comply with legal, regulatory, and internal policy requirements

We do not sell, rent, or trade personal information.

3. Confidentiality & Discretion

All client information is treated as confidential.
Access is restricted to authorized personnel and approved service partners on a need-to-know basis only.

Photos, documentation, and logs are used solely for service verification and quality control.

4. Third-Party Vendors

Certain services require coordination with independent vendors (e.g., cleaners, vehicle services, couriers).
Only the minimum information required to complete a task is shared.

All vendors are required to comply with confidentiality and data-protection standards aligned with Virellè’s policies.

5. Data Security

We implement administrative, technical, and organizational safeguards to protect your information, including:

• Secure data storage

• Restricted access controls

• Encrypted communication where applicable

No system is completely immune, but we take all reasonable measures to protect your data.

6. Communications

By contacting Virellè or engaging our services, you consent to receive communications via email, phone, SMS, iMessage Business, or WhatsApp related to your services.

You may opt out of non-essential communications at any time.

7. Data Retention

We retain personal information only for as long as necessary to provide services, meet legal obligations, and maintain accurate records.
Information is securely deleted or anonymized when no longer required.

8. Your Rights

You may request to:

• Access or update your personal information

• Request correction of inaccurate data

• Request deletion of non-essential data

Requests can be made by contacting us directly.

9. Policy Updates

This Privacy Policy may be updated periodically.
Any material changes will be communicated, and continued use of our services constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or requests, contact:

info@virelle.com