Welcome to Virellè. By using our services, you agree to the following terms. Please read them carefully.

1. Services Provided

Virellè offers luxury concierge services, including but not limited to:

• Exterior property oversight and monitoring

• Household errands and personal request coordination

• Vehicle care and management

• Vendor coordination for deliveries, maintenance, and curated services

All services are performed with discretion and professionalism. Services are exterior-focused unless explicitly agreed upon.

2. Client Responsibilities

Clients agree to:

• Provide accurate information about household, property, and service requests.

• Fund any third-party costs (e.g., deliveries, services, purchases) as agreed.

• Grant authorized access to property or vendors when required.

• Respect service boundaries and scheduled appointments.

3. Payment & Billing

• Membership fees and service charges are billed as agreed in the Service Agreement.

• Clients are responsible for any prepaid or pass-through costs.

• All payments are due upon invoicing or via agreed payment method.

• Virellè does not accept responsibility for delays caused by non-payment.

4. Privacy & Confidentiality

• Virellè treats all client information with strict confidentiality.

• We do not disclose personal details or service requests without client consent.

• Any photos, logs, or service documentation are used solely for service verification.

5. Liability & Limitation of Services

• Services are provided “as-is” and limited to exterior or authorized tasks.

• Virellè is not responsible for damages caused by client negligence, third-party vendors, or events outside our control.

• Clients acknowledge that Virellè does not enter private homes unless specifically agreed and authorized.

6. Termination

• Either party may terminate services with written notice as per the Service Agreement.

• Upon termination, outstanding fees or pre-authorized funds will be settled.

• Any access or authorization provided to Virellè or vendors will be revoked immediately.

7. Dispute Resolution

• Any disputes will first be addressed through good-faith negotiation.

• If unresolved, disputes will be settled through binding arbitration in the jurisdiction agreed in the Service Agreement.

8. Amendments

• Virellè may update these Terms of Service at any time.

• Clients will be notified of changes and continued use of services constitutes acceptance.

Contact

For questions regarding these Terms of Service, please contact:
Email: info@virelle.com
Phone: +1 (800) 646-4167